Case Study: Medium Enterprise Computer Services Company achieves faster, cost-effective omnichannel customer communications with Quadient Inspire

Medium Enterprise Computer Services Company - Customer Case Study

Medium Enterprise Computer Services Company, a provider of transactional billing, statements, contracts and correspondence across retail, banking, insurance, government, telco and utilities, faced the need to repurpose legacy templates, consolidate multiple communications products, move to digital channels (HTML, email, SMS) and bring variable-data applications to a more industrial level. To address these challenges they selected Quadient and deployed Quadient® Inspire to enable sophisticated data handling, automation and omnichannel output.

Quadient® Inspire was implemented to support quick application development, easy omnichannel proofing, color management/transpromo and large-batch production, driving 5–10 million customer communications per month. As a result Quadient helped the customer reduce time to create communications, lower costs and enable new value-added services for clients, while consolidating previously disparate customer communications tools.