Case Study: Medium Enterprise Computer Services Company achieves 50% faster omni-channel communications and >50% gains in cost-savings, revenue and customer satisfaction with Quadient Inspire

Medium Enterprise Computer Services Company - Customer Case Study

Medium Enterprise Computer Services Company, a Caribbean-based distributor serving Central American and Caribbean markets, needed to digitally transform customer communications to improve customer experience, meet compliance requirements, break down department silos, empower business users, and deliver dynamic, mobile-friendly omni-channel journeys. After comparing Oracle, Pitney Bowes, and Quadient® Inspire, they selected Quadient as their CCM provider.

Quadient implemented Quadient® Inspire as a single platform for designing, managing, and delivering omni-channel communications, enabling workflow automation, rapid proofing, and integration of multiple data sources while giving business users greater content control. The deployment cut time to create omni-channel communications by 50% and delivered >50% gains in cost-savings, revenue growth, customer satisfaction/NPS, and communication volume, with an estimated payback of 12–18 months and plans to expand Quadient Inspire capabilities further.