Case Study: Medium Enterprise Banking Company achieves faster omni-channel communications, cost savings and regulatory compliance with Quadient Inspire

Medium Enterprise Banking Company - Customer Case Study

Medium Enterprise Banking Company, a medium-sized bank in the Netherlands, needed to digitally transform customer communications to improve customer experience, meet compliance and reduce risk. They wanted to eliminate departmental silos, empower business users to control content, create integrated customer journey maps and deliver better mobile experiences. The bank selected Quadient and its Quadient® Inspire solution to meet these needs.

Quadient implemented Quadient® Inspire as a single platform to design, manage and deliver omni-channel communications, enabling guided front-office communications, business-user control of content, integration with multiple IT systems, and mobile-friendly, dynamic messaging. The deployment streamlined workflows and automation, sped up creation and proofing, and improved compliance control; the customer reported a 5–10% reduction in time to create omni-channel communications, 5–10% cost savings, 5–10% revenue growth, a 5–10% increase in customer satisfaction, and a payback period of 12–18 months.