Case Study: Medium Enterprise Banking Company achieves 50% faster omni-channel communications with Quadient

Medium Enterprise Banking Company - Customer Case Study

Medium Enterprise Banking Company, a European banking firm offering securities trading, investment funds, credit and real estate services, needed to improve customer experience by eliminating departmental silos, reducing reliance on IT, empowering business users, and ensuring regulatory compliance while delivering omni-channel communications. To meet these needs they selected Quadient and deployed the Quadient Inspire communications suite.

Quadient implemented Inspire to give business users control over content, integrate multiple IT systems, enable guided front‑office communications, and automate workflows. As a result, the bank consolidated design, management and delivery on a single platform, improved compliance and data integration, reduced time to create omni‑channel communications by over 50%, increased communication volume 10–25%, and achieved payback in approximately 6–12 months.