Case Study: Leading US bank achieves 40% licensing cost savings and over 500% productivity gain with Quadient's GMC Inspire

Leading Us Bank Streamlines Customer Communications

Leading US bank’s Document Services team — which produces over 2 billion customer communications annually — was juggling three different software platforms across mainframe and server environments, requiring custom interfaces, dedicated specialists, and time‑consuming manual processes. Seeking a single Windows‑server solution, the bank evaluated Quadient and deployed Quadient’s GMC Inspire to consolidate and modernize its communications workflow.

Quadient’s GMC Inspire replaced the multiple legacy tools by repurposing existing print output, automating front‑end processing and shipping, and allowing direct import of templates (PDF, Word, InDesign). The consolidation cut programming and manual work, reduced errors and improved quality, and delivered measurable gains: about 40% savings in licensing/related costs and over 500% productivity improvement (up to 550% for overnight processing).