Case Study: Large Enterprise Professional Services Company achieves 10–25% cost savings and faster omnichannel communications with Quadient Inspire

Large Enterprise Professional Services Company - Customer Case Study

Large Enterprise Professional Services Company needed to modernize customer communications across direct, digital, and social channels to enable digital transformation, meet regulatory compliance, and reduce reliance on IT by empowering business users. After evaluating several CCM vendors, the customer selected Quadient and its Quadient® Inspire solution for its superior integration, omnichannel design, performance, scalability, and support.

Quadient implemented Quadient® Inspire as a single platform for design, management, and delivery of customer communications, enabling streamlined processes, workflow automation, omni‑channel proofing, and efficient integration of multiple data sources. The project delivered measurable benefits—cost savings of 10–25% and a payback period of 12–18 months—and the customer plans to expand Quadient® Inspire with Interactive and Dynamic Communications, Customer Journey Mapping, and Mobile Advantage.