Case Study: Large Enterprise Insurance Company achieves 25–50% faster omni-channel communications and 25–50% higher customer satisfaction with Quadient Inspire

Large Enterprise Insurance Company - Customer Case Study

Large Enterprise Insurance Company faced the need to modernize its customer communications by repurposing legacy templates and print output, improving omni‑channel customer experience, handling complex data and automating workflows, and consolidating multiple communications products. To meet these challenges it selected Quadient’s solution, implementing Quadient® Inspire (including Quadient® Inspire Interactive) to enable quick proofing, guided front‑office communications, and integration with multiple IT systems.

Quadient implemented Inspire to centralize template management, automate workflows and proof omni‑channel output, and integrate diverse data sources. The vendor’s platform delivered measurable results: a 25–50% reduction in time to create omni‑channel communications, a 25–50% increase in customer satisfaction, streamlined processes, and improved development efficiency; Quadient was also rated best‑in‑class for integration and support and significantly better for performance, scalability, omni‑channel proofing and feature scope.