Case Study: Large Enterprise Insurance Company achieves up to 50% faster omnichannel communications and 50% cost savings with Quadient Inspire

Large Enterprise Insurance Company - Customer Case Study

Large Enterprise Insurance Company engaged Quadient to modernize its customer communications using Quadient Inspire. The insurer needed to repurpose legacy templates and print outputs, provide a seamless omnichannel customer experience, consolidate multiple communications products into one end-to-end solution, reduce costs, speed approvals, integrate with multiple IT systems, and tighten regulatory controls.

Quadient implemented the Quadient Inspire solution to centralize template reuse, automate workflows, and integrate multiple data sources and IT systems. As a result, the company achieved a 12–18 month payback, cut time to create omnichannel communications by up to 50%, increased cost savings by up to 50%, boosted customer satisfaction and Net Promoter Score by up to 25%, and grew the volume of communications by up to 50% while streamlining processes and approvals.