Case Study: Large Enterprise Insurance Company achieves faster omni‑channel delivery and 10–25% cost savings with Quadient Inspire

Large Enterprise Insurance Company - Customer Case Study

Large Enterprise Insurance Company, a U.S.-based financial institution, needed to eliminate departmental silos, reduce reliance on IT, and enable digital transformation to deliver mobile-friendly, dynamic omni-channel communications. After evaluating vendors including Oracle and Pitney Bowes, the company selected Quadient and its Quadient® Inspire CCM solution to address legacy-system technical debt and accelerate multi-channel communication creation and proofing.

Quadient implemented Quadient® Inspire as a single platform for design, management, and delivery of customer communications, streamlining processes, automating workflows, and integrating multiple data sources for faster omni-channel production. The deployment produced measurable results: 10–25% cost savings, a 12–18 month payback period, reduced technical debt, faster creation and integration times, increased revenue growth, and improved customer satisfaction, with plans to expand additional Quadient Inspire modules.