Case Study: Large Enterprise Hospitality Company achieves up to 10% higher customer satisfaction and 10% more communications with Quadient Inspire

Large Enterprise Hospitality Company - Customer Case Study

Large Enterprise Hospitality Company turned to Quadient and its Quadient® Inspire solution to modernize customer communications. The company needed to repurpose legacy templates and print output for omnichannel delivery, handle sophisticated data automation, and enable quick proofing, sign-off and integration with multiple IT systems to speed production.

Quadient implemented Quadient® Inspire to centralize template reuse, automate data processing and integrate with the client’s IT landscape, enabling faster proofing, approval and omnichannel delivery. As a result, the Large Enterprise Hospitality Company increased customer satisfaction/net promoter score by up to 10% and boosted the volume of customer communications by up to 10%, allowing the team to produce more work in a shorter time.