Case Study: Large Enterprise Financial Services Company achieves faster omnichannel communications, 10% cost savings and up to 25% higher NPS with Quadient Inspire

Large Enterprise Financial Services Company - Customer Case Study

Large Enterprise Financial Services Company engaged Quadient, deploying Quadient Inspire, to tackle a need for a seamless omnichannel customer experience, reduce costs, and consolidate multiple customer communications products into a single end-to-end solution. The company also required rapid proofing and approval, guided communications for front-office workers, real-time responsive messaging, and integration with multiple IT systems.

Quadient implemented Quadient Inspire to provide dynamic omnichannel communications, guided authoring, quick proofing workflows, and integration across systems, streamlining processes and automating workflows. As a result, Quadient helped the company reduce time to create omnichannel communications by up to 10%, increase cost savings by up to 10%, grow revenue by up to 5%, lift Net Promoter Score by up to 25%, and increase communications volume by up to 10%.