Case Study: Large Enterprise Consumer Services Company achieves 25–50% faster omni-channel communications and 10–25% cost savings with Quadient Inspire

Large Enterprise Consumer Services Company - Customer Case Study

Large Enterprise Consumer Services Company, a Netherlands‑based provider of postal and parcel services with extensive international networks, needed to reduce reliance on IT, empower business users, and rapidly design, manage and deliver dynamic, mobile‑friendly omni‑channel communications. After evaluating HP and Papyrus, the customer selected Quadient and Quadient® Inspire to address these challenges.

Quadient implemented Quadient® Inspire as a single platform for omni‑channel design, management and delivery, automating workflows and integrating multiple data sources. The deployment streamlined processes, cut time to create omni‑channel communications by 25–50%, delivered estimated cost savings of 10–25%, revenue growth of 5–10%, customer satisfaction gains of 10–25%, a 25–50% increase in communication volume, and achieved payback in 18–24 months; Quadient was also cited for superior integration, design/proofing and scalability, with Interactive planned for rollout within six months.