Case Study: Large Enterprise Computer Services Company achieves faster development, streamlined customer communications and 10–25% revenue growth with Quadient Inspire

Large Enterprise Computer Services Company - Customer Case Study

Large Enterprise Computer Services Company, one of the world’s largest IT and business process services providers, needed a customer communications management (CCM) vendor to support digital transformation, meet compliance requirements, reduce risk, and integrate with multiple IT systems. After evaluating Opentext and Pitney Bowes, the customer selected Quadient and its Quadient Inspire product for best-in-class performance, scalability, integration, design and proofing, feature scope, and support.

Quadient implemented Quadient Inspire as a single platform for designing, managing, and delivering customer communications, enabling workflow automation and quick integration of multiple data sources. The project allowed the company to rapidly develop complex communications (transactional, direct mail, email, fax, etc.), and delivered measurable benefits: revenue growth, customer satisfaction, and communication volume each rose 10–25%, with a realized payback period of 18–24 months; the customer also plans to add Quadient Interactive and Dynamic Communications within 18 months.