Case Study: Large Enterprise Banking Company achieves 5-10% cost savings and improved customer satisfaction with Quadient Inspire

Large Enterprise Banking Company - Customer Case Study

Large Enterprise Banking Company, a large enterprise in the banking sector, faced the need for sophisticated data handling, automation and fast proofing to support high-volume customer communications. To address data processing, conversion and security requirements for sending 1M–10M communications per month, they selected Quadient and implemented Quadient® Inspire.

Quadient deployed Quadient® Inspire to integrate multiple data sources, enable quick output proofing and manage omni‑channel communications at scale. The customer rates Quadient’s performance and scalability as best in class, integration, omniChannel design/proofing and feature scope as better, and customer support as significantly better; they report 5–10% cost savings, a 5–10% improvement in customer satisfaction/NPS and a 0–5% increase in communication volume following the deployment.