Case Study: Dynamic Direct achieves enhanced customer experience and streamlined communications with Quadient's GMC Inspire

GMC Inspire Enhances Customer Experience And Streamlines Internal Practices For Dynamic Direct

Dynamic Direct, an Australian communications specialist founded in 1987 that serves about 250 clients across sectors like superannuation, finance and government, needed a platform to evolve its customer communications, handle increased data processing and match a shift to continuous inkjet printing. To meet those challenges it selected Quadient’s GMC Inspire to accelerate development of customer applications, improve data manipulation and speed up time to market.

Quadient implemented GMC Inspire integrated with Dynamic Direct’s address management, archiving, billing and delivery systems, enabling real‑time preview and QA of more than 3 million monthly communications, automated scheduling, streamlined data handling and reduced manual workflows. The result was higher team productivity and output, faster delivery of dynamic, omnichannel communications to customers, and measurable business benefits including timely digital delivery at scale and positive impacts on client sales and engagement.

Dynamic Direct

Andrew Wight

Executive General Manager