Case Study: a global hearing aid manufacturer boosts payment speed and customer relationships with Quadient AR

Global Hearing Aid Manufacturer cuts DSO by 27% with Quadient

A global hearing aid manufacturer faced challenges after a merger, as two separate credit teams operated on different ERPs, creating data silos and hindering customer account monitoring. The rise in remote work further complicated payment processing and customer relationship management, leading to an increase in Days Sales Outstanding (DSO). To address this, they turned to Quadient for a solution using Quadient AR.

Quadient implemented an automated and customizable collections solution featuring robust reporting and an online self-service portal for customers. This resulted in a 27% decrease in DSO, with customers paying 18 days faster on average. The solution eliminated the need for an external collection agency, improved internal collaboration, and enhanced the overall customer experience. The vendor, Quadient, helped transform the accounts receivable team into a strategic partner for the business.

Global Hearing Aid Manufacturer