Case Study: Global 500 Insurance Company achieves faster omni-channel communications, streamlined automation and 10–25% cost savings with Quadient Inspire

Global 500 Insurance Company - Customer Case Study

Global 500 Insurance Company, a leading North American insurer, needed to reduce reliance on IT, empower business users, and eliminate departmental silos to improve customer engagement and rapidly create and proof omni‑channel communications. After evaluating OpenText and Pitney Bowes, the company selected Quadient and deployed Quadient® Inspire for its performance, scalability, integration and omni‑channel design and proofing capabilities.

Quadient implemented Quadient® Inspire to automate workflows, give business users control of content, and integrate multiple data sources into communications. The result was faster creation of omni‑channel customer communications, streamlined processes, and measurable gains — 10–25% cost savings, a 5–10% increase in communication volume, a 10–25% reduction in time to create omni‑channel communications, and a 12–18 month payback period; Dynamic Communications is planned next year.