Case Study: Fubon Bank achieves personalized, omni-channel dynamic account statements with Quadient's GMC Inspire

Fubon Bank Account Statement Transformation With GMC Inspire

Fubon Bank needed to design, manage and deliver dynamic, personalized account statements in-house, extend its mobile app capabilities and improve overall customer experience while overcoming legacy outsourcing, data silos and audit constraints. To meet these goals, Fubon Bank partnered with Quadient and implemented GMC Inspire™ to enable mobile-first, omni-channel statement design and delivery.

Quadient implemented GMC Inspire™ to produce responsive HTML5 account statements, integrate with Fubon Bank’s mobile app and pull data from the bank’s existing ecosystem. The solution moved statement production in‑house, enabled precision marketing and omni-channel preview for faster proofing and approvals, and delivered measurable improvements in operational efficiency, reduced compliance risk and higher ROI through better use of existing systems and personalized cross-channel communications.

Fubon Bank

Ye Lifang

Director of the Personal Finance Department