Case Study: Fortune 500 Insurance Company achieves 5–10% cost savings and 6–12 month payback with Quadient Inspire (Quadient)

Fortune 500 Insurance Company - Customer Case Study

Fortune 500 Insurance Company turned to Quadient and its Quadient® Inspire platform to address rising customer-communication costs and complexity. The insurer needed to repurpose legacy templates and print output, enhance omni-channel customer experience, consolidate multiple communications products, meet compliance requirements, and reduce mail volume and postage expenses.

Quadient implemented Quadient® Inspire to centralize and automate customer communications, handling 1–10 million messages per month and enabling workflow automation and more efficient communications development. The company achieved payback in 6–12 months with 5–10% overall cost savings, reduced mail volume/postage, and reported improved performance, scalability, integration, omni‑channel design, and customer support from Quadient.