Case Study: E.ON accelerates customer communications and centralizes correspondence with Quadient Inspire

E.ON creates customer documents 2x faster with Quadient

The customer, E.ON, one of Europe's largest energy providers, faced a challenge when its two core customer correspondence platforms were reaching end-of-life in 2017. The company needed to choose between upgrading its separate systems for mass and ad-hoc communications or rethinking its approach, prompting a search for a new solution from a vendor like Quadient.

E.ON implemented Quadient Inspire as a single, unified communications platform. This solution provided a centrally-managed landscape with reusable templates and designs. As a result, Quadient helped E.ON create complex documents twice as fast, execute central changes in minutes instead of months, empower business teams, and collaboratively drive digital transformation through intuitive tools.

E.ON

Christian Bandilla

Center for Enablement Lead – Correspondence Management at E.ON