Case Study: Eclipse Group achieves dynamic, multi-channel customer communications and higher upsell rates with Quadient

Eclipse Group - Customer Case Study

Eclipse Group was grappling with one-size-fits-all, paper-based customer communications that left recipients uninformed and blocked upsell opportunities. To modernize billing and outreach across print, email, web and mobile, Eclipse Group partnered with Quadient and adopted Quadient Inspire to enable data-driven, personalized, multi-channel communications.

Quadient used Quadient Inspire to transform static invoices into interactive, omni-channel experiences—drag-and-drop templates, HTML delivery, and customer-facing tools (for example, pension and solar-panel calculators) that reduce friction and encourage digital interaction. The solution let Eclipse Group assemble campaigns faster without heavy IT support and drove measurable improvements in digital adoption, online engagement and conversion rates, improving the company’s ability to target offers and capture upsell revenue.

Eclipse Group

Michael Doomen

Software Engineer