Case Study: Changsheng Life Insurance achieves 50% operating cost reduction and 90% faster template changes with Quadient Inspire

Changsheng Life Insurance Integrated Printing Platform Project

Changsheng Life Insurance experienced a rapid surge in business after a 2016 campaign that overwhelmed its legacy policy printing and delivery platform; increasing demand for electronic policies and online delivery meant the insurer needed a way to create, approve and deliver compliant, personalized communications across channels with minimal IT intervention. To address this, Changsheng engaged Quadient and its Quadient Inspire customer communications management (CCM) platform.

Quadient implemented Quadient Inspire in a phased rollout (first phase May 2018, live September 2018), delivering an omni‑channel, template‑driven design environment and customer journey mapping that enabled HTML5 interactive policies and faster, IT‑light content changes. The Quadient solution helped Changsheng meet operational targets (4 billion revenue goal, ROI 5.5–6%), cut operating costs by at least 50%, reduce single‑template change cycles by 90% (from 2–5 days to 1–2 hours), shorten deployment cycles by 70% and lift response rates by 35%, while enabling rapid, scalable digital expansion.