Case Study: NZ Post achieves faster, more efficient digital communications with Quadient Inspire

Changing Business Outcomes and Stereotypes with Modern CCM

NZ Post faced a classic customer communications challenge: migrating away from nine disparate, end‑of‑life CCM systems while also changing the market perception that it was “just a mail house.” The company needed a streamlined, flexible platform to support true digital customer experiences and reduce the heavy developer and licensing overhead of its legacy estate. To do that NZ Post adopted Quadient’s CCM solution, Quadient Inspire.

Quadient helped NZ Post consolidate onto a single platform, enabling cross‑skilling of developers, simpler data handling, and multi‑channel composition. The results were immediate and measurable: development for Fly Buys statements dropped from a roughly two‑week cycle to about eight hours, and processing half a million records fell to ~2 hours (from 4–6 hours). For customers such as Southern Cross the single integrated output cut printing/postage duplication, improved delivery timing and experience, and halved projected implementation timelines—delivering clear cost, speed and CX improvements driven by Quadient.

NZ Post

David Nixon

NZ Post