Case Study: South African financial services company slashes document development by 95% and bridges rural digital divide with Quadient Inspire

Bridging the Digital Divide and Providing Insurance to South Africa’s Rural Areas

Financial Service Company is a South African insurer serving low‑LSM, often rural customers with limited internet and email access. Facing fragmented legacy systems, outsourced documentation, and slow, inconsistent communications, they needed a centralized customer communications management (CCM) solution — selecting Quadient and its Quadient Inspire platform to modernize document creation and delivery.

Quadient implemented Quadient Inspire to centralize templates, automate email/SMS/paper workflows, enforce online approvals and version control, and reuse content blocks for consistency. The project was delivered in six months, brought the process in‑house, cut document development time by 95%, and reduced policy change turnaround from weeks to four days, enabling an omnichannel, more controlled customer experience.