Case Study: BMO Bank of Montreal achieves rapid mobile account onboarding and 40% process efficiency gains with Quadient

BMO Bank of Montreal - Customer Case Study

BMO Bank of Montreal faced a slow, paper‑heavy personal banking onboarding process that hurt customer experience and operational efficiency. To standardize and digitize account opening, BMO partnered with Quadient to deploy an enterprise eForms and eSignature shared‑services platform (using GMC Inspire Interactive and GMC Inspire Designer for dynamic eForms and integrated eSignature capabilities).

Quadient’s solution enabled a straight‑through mobile onboarding journey—customers can open an account in under eight minutes—while reducing forms from 44 to 26 and process steps from 25 to 13. The rollout generated ~1.4 million digital documents (~2.2 million sheets of paper), cut scanning errors by 92% and missing‑file errors by 66%, and delivered roughly 40% frontline efficiency gains and an 80% improvement in audit efficiency; Quadient’s platform also helped free 15–30 minutes per day for frontline staff and supported up to CAD$12 million in incremental revenue.

BMO Bank of Montreal