Case Study: Bluegrass Integrated Communications achieves faster, lower-cost, scalable omnichannel customer communications with Quadient Inspire

Bluegrass Integrated Communications - Customer Case Study

Bluegrass Integrated Communications, a small business serving retail, banking, insurance, government, telco and utilities, faced the challenge of sophisticated data handling and automation to support its primary revenue streams of Direct Mail and Transactional communications. To manage high-volume output (1–5 million customer communications per month) and improve responsiveness across channels, Bluegrass selected Quadient and deployed Quadient Inspire as its customer communications platform.

Quadient implemented Quadient Inspire to deliver quick application development, omnichannel proofing, enterprise remote authoring, responsive design, and large-batch production. Bluegrass rated Quadient’s performance and scalability, digital/mobile output, feature scope and web client remote authoring as best in class (with color management rated better), and the deployment produced measurable reductions in time to create communications and concrete cost savings for the company.

Bluegrass Integrated Communications

Trey Damron

Laser Design Specialist