Case Study: Artco achieves 25–50% faster omni-channel communications and 25–50% cost savings with Quadient Inspire

Artco - Customer Case Study

Artco, part of the J.S. McCarthy Family based in Augusta, Maine, provides high-quality commercial print services and was looking to improve the customer experience by better designing, managing, and delivering omni-channel communications. To meet this challenge, Artco selected Quadient and its Quadient® Inspire solution to quickly create and proof omni-channel communications.

Quadient implemented Quadient® Inspire as a single platform to streamline processes, workflow automation, and the design, management, and delivery of customer communications. As a result, Artco achieved a 25–50% reduction in time to create omni-channel communications, a 25–50% increase in the volume of communications supported, estimated overall cost savings of 25–50%, and a payback period of 12–18 months; Artco plans to expand Quadient with Dynamic Communications, Mobile Advantage, and Inspire Scaler.

Artco

Richard Menconi

Data Processing Manager