Case Study: Affiliated Computer Services (ACS) achieves $165,000 savings and secure, efficient address-quality and postal sorting with Quadient

ACS Projects $165,000 Savings with New Address Quality and Postal Sorting Solution

Affiliated Computer Services (ACS), which manages disbursement unit services for Ohio’s child support system and processes roughly 50,000 checks and 160,000 payment coupons each month, faced rising mailing costs and a compliance challenge: their existing address solution carried high maintenance fees and would have required an expensive NCOALink Limited Service Provider license to handle state data. ACS engaged Quadient to deliver a secure, real‑time address management solution using Satori Architect (Satori Software) to ensure privacy compliance while performing address correction, change‑of‑address checks and presorting.

Quadient’s Professional Services team built and integrated a custom Satori Architect application (.NET with SQL backend) that validates and updates ACS’s fixed‑width source files, presorts mail, and outputs the required files for state reporting, printing and insertion; the solution uses Satori’s remote, encrypted NCOALink change‑of‑address service (with 48 months of data) on a per‑address fee. The implementation passed ACS’s strict monthly security audits, improved support responsiveness, enabled some previously outsourced print work to be brought in‑house, and is projected to save $165,000 over the remaining three years of the state contract while reducing mailing costs and accelerating mail preparation.

Affiliated Computer Services (ACS)

Patrick Collins

Information Technology Department