Case Study: a benefits administrator cuts costs and meets SLAs with Quadient Impress

a benefits administrator cuts £126K in costs and saves 500+ hours monthly with Quadient

The customer, a benefits administrator, faced challenges with inefficient manual mail processes that were delaying claims and hindering SLA compliance. Hiring more staff was not a sustainable solution. To address this, they turned to Quadient and implemented its Impress solution for mail automation.

By automating its mail workflows with Quadient Impress, the benefits administrator saved £126,000 annually by avoiding extra headcount and reclaimed over 500 hours of manual labor each month. The solution improved their SLA performance and compliance, enabled secure remote workflows, and helped them meet GDPR and HIPAA standards with trackable, automated mail.