Case Study: Wake Forest Baptist Health achieves streamlined patient flow and reduced wait times with Q-nomy Q-Flow

Wake Forest Baptist Health - Customer Case Study

Q-nomy worked with Wake Forest Baptist Health, a large medical center serving residents across more than 20 counties and nearly 200 buildings, to address chaotic patient check-in. Long lines and stressed front‑desk staff slowed clinics, created difficult waits for patients with limited mobility, and made lobby environments intimidating and inefficient.

Q-nomy’s Q-Flow, delivered by ACF Technologies, provided a quick-to-learn, self‑service check‑in and automated wait‑time alert system now used in 30+ multispecialty clinics. The solution cut wait times, calmed lobbies, and produced actionable metrics for peak volumes that enabled better staffing, cost savings, data‑backed hiring requests, and improved staff morale and productivity.

Wake Forest Baptist Health

Suzanne Coetzer

Sr. Clinical Project Manager, Information Technology Services