Case Study: University of Hertfordshire achieves reduced wait times and improved student experience with Q-nomy

University of Hertfordshire - Customer Case Study

The University of Hertfordshire, a leading business-facing UK university with over 25,000 students, faced high footfall and seasonal surges at its busy Student Centre that led to long queues, stressed staff and a risk of poor student experience. The university needed an automated appointment and queue management system to regulate traffic, reduce waits and support staff in delivering consistent, high-quality service.

Q-nomy’s channel partner ACF UK implemented the Q-Flow Student Flow Management solution—combining a web-based booking page and kiosks, digital signage, staff and management interfaces, and local hosting—to handle appointments and walk-ins, display wait times and enable agile case management. The rollout delivered faster, more transparent service: reduced actual and perceived wait times, easier serving for staff, better reporting and manager control, improved staff engagement and a more modernized student experience.

University of Hertfordshire