Case Study: Saskatchewan Health Authority streamlines appointment booking with Q-nomy's Q-Flow

Saskatchewan Health Authority unifies 70 clinics with Q-nomy

The Saskatchewan Health Authority (SHA) faced a critical challenge in efficiently managing appointment scheduling for its province-wide COVID-19 vaccination campaign. Their manual, call-center-dependent process was unsustainable for the high demand, creating operational difficulties and patient access barriers. To modernize access, SHA partnered with vendor Q-nomy to implement its Q-Flow intelligent digital scheduling system.

Q-nomy's Q-Flow solution provided a web-based booking platform that guided patients through eligibility rules and allowed them to self-schedule appointments. This system integrated with clinic workflows and offered centralized management and automated patient communications. The results for SHA were significant: scheduling time was reduced, call center workload decreased, and approximately 70 clinics gained unified operational visibility. Q-nomy's platform enabled the efficient distribution of millions of vaccine doses, improving both the patient experience and staff workflow predictability.

Saskatchewan Health Authority