Case Study: Nottingham University Hospitals NHS Trust achieves up to 50% shorter blood-test wait times and improved patient flow with Q-nomy's Q-Flow

Nottingham University Hospitals NHS Trust - Customer Case Study

Q-nomy worked with Nottingham University Hospitals NHS Trust, one of the largest acute teaching trusts in the UK, to address problems in its outpatient blood-taking service. NUH needed to cut waiting times and patient abandonments, introduce dynamic staff load‑balancing, and improve patient communications (including multilingual messaging) to enhance overall patient experience.

Q-Flow was deployed in Q4 2010 to manage patient flow and integrate with NUH’s systems. The solution automated blood-label printing, provided touchscreen PCs in treatment bays with Oracle integration, and enabled data-driven staff scheduling and multilingual on-screen messaging. Results included peak wait-time reductions of up to 50%, no waits off-peak, fewer patients leaving before service, improved staff efficiency and positive patient/staff feedback, with further benefits from integration with hospital-wide appointment systems.

Nottingham University Hospitals NHS Trust

Steve Davidson

Service Manager, Haemostasis & Thrombosis Services