Case Study: Meir Hospital achieves shorter queues and better patient satisfaction with Q-nomy

Meir Hospital - Customer Case Study

Meir Hospital, one of Israel’s major hospitals, faced heavy receptionist workloads, long queues, low patient satisfaction, and limited visibility into patient flow across its outpatient clinics. To address these issues, Meir Hospital worked with Q-nomy and its Q-flow system, including queue management, appointments, an interactive kiosk, and digital signage.

Q-nomy implemented a coordinated patient flow solution that linked appointment data, checked patient status at the kiosk, and guided visitors to the right clinic or waiting area with digital signs and voice messages. After six months, the 4 clinics using Q-flow saw measurable gains: receptionist workload fell by about 30%, average waiting time dropped by 15%, and 80% of kiosk-directed patients needed no further help at reception, leading to clearer flow, better planning, and higher patient satisfaction.

Meir Hospital