Case Study: Jalisco Municipality improves taxpayer service efficiency with Q-Flow from Q-nomy

Jalisco Municipality cuts wait times and stabilizes peak service with Q-Flow

Jalisco Municipality faced the challenge of modernizing its high-volume taxpayer services, which were strained by an outdated appointment and queue management system. Serving around 1,800 citizens daily, with peaks of nearly double that during tax season, the legacy platform experienced frequent failures, leading to long wait times and operational chaos. To achieve a stable and efficient service operation, the municipality turned to vendor Q-nomy and its Q-Flow platform.

Q-nomy implemented its Q-Flow solution, which included intelligent queue management, self-service kiosks, and real-time digital signage. This provided a more scalable platform that automated ticket assignment and provided managers with valuable performance analytics. The results were immediate, with Q-nomy's system delivering significant reductions in wait times, increased taxpayer satisfaction, and greater operational stability during peak periods, transforming the citizen service experience.