Case Study: Claro achieves streamlined operations and shorter wait times with Q-nomy's Q-Flow

Claro - Customer Case Study

Claro, a subsidiary of América Móvil operating in 18 Latin American countries, needed to modernize customer service after merging several operators. The company set out to replace 243 outdated service centers in El Salvador and Guatemala to improve process and flow management and better serve its more than 30 million users.

Claro worked with ACF Technologies to deploy Q-nomy’s Q-Flow platform—adding Auto-Flow, real-time and historical reporting, and centralized management—to automate and monitor processes across centers. The rollout expanded to 287 service centers and 5 call centers across five regions, delivering shorter wait times, faster responses, reduced call volumes and center visits, more consistent cross-channel interactions, and measurable productivity gains and ROI.

Claro

Guadalupe Avelar

Head of Quality and Commercial Support