Case Study: Center For Orthopaedics achieves streamlined patient-centered digital care and shorter wait times with Q-nomy

Center for Orthopaedics - Customer Case Study

The Center for Orthopaedics (CFO) in Lake Charles, LA — the region’s largest independent orthopaedic practice — set out to reinvent the patient experience by digitally integrating every step of care. CFO’s goal was to streamline clinic workflows, objectively shorten patient time spent on administrative steps, and raise patient satisfaction and perceived quality without replacing face‑to‑face care.

Q-nomy’s Q-Flow® platform provided a complete flow-management solution: self-service check-in kiosks, integrated queue management tied to GE Medical systems and waiting-room signage, Wi‑Fi and patient education displays, exam-room computers with full medical records and image sharing, and a patient-tracking dashboard for staff. The deployment cut paperwork and potential errors, improved operational visibility and efficiency, reduced waiting times, and freed physicians to spend more quality time with patients while enhancing overall patient satisfaction.

Center For Orthopaedics

Geoffrey Collins

Center For Orthopaedics