Case Study: CEMEX achieves over 50% faster dispatch cycles and improved customer experience with Q-nomy Q-Flow

CEMEX - Customer Case Study

CEMEX Nicaragua, part of the global building materials leader CEMEX, operates the San Rafael del Sur plant—the country’s only facility performing the full cement production process with 24/7 dispatch. The plant faced bottlenecks from heavy vehicle traffic across a 600‑meter, multi‑stage dispatch route that was manually supervised by radios and phones, prompting CEMEX to seek an automation solution to reduce cycle times and improve customer experience.

Q-nomy’s regional partner ACF LatAm implemented the Q-Flow platform with self‑service kiosks issuing QR‑coded shift tickets, SMS notifications, infrared scale integration, digital signage, a rugged mobile console for dispatchers, and dashboards with alerts and satisfaction surveys. As a result, service cycle times were cut by more than half, NPS and customer experience improved, resource allocation was optimized through traffic reports, and stress, complaints and claims related to speed and performance were significantly reduced.

CEMEX

Jorge Abdalah

Customer Centricity Nicaragua, Guatemala, and El Salvador