Case Study: Cabrini Health achieves queue-free patient waiting and improved efficiency with Q-nomy Q-Flow

Cabrini Health - Customer Case Study

Cabrini Health’s Medical Imaging Department in Malvern, Victoria is a multi‑modality imaging centre performing over 100,000 procedures a year. Its busy reception, served by five counters, forced many largely elderly or frail patients to stand in queues on arrival, creating discomfort and congestion in the waiting area.

Q-nomy’s Q‑Flow queue management, delivered locally by NEXA Group, installed a touch‑screen ticket kiosk, printed numbered tickets, and used displays and ceiling speakers to call patients to counters. The change eliminated standing queues, lowered noise and congestion, and gave staff real‑time monitoring and reporting to proactively manage service levels and improve operational efficiency.

Cabrini Health

Marion Sitter

Manager