Case Study: Banco Promerica achieves 10%+ staff productivity gains and reduced customer wait times with Q-nomy’s Q-Flow

Banco Promerica - Customer Case Study

Promerica Bank El Salvador, operating since 1996 and known for innovation and extended service hours, faced growing strain from high customer volumes and a legacy single-line queuing system. Manual processes were harming both customer and staff experience, so the bank sought a scalable solution to optimize branch performance and service quality.

They implemented Q-nomy’s Q-Flow to centralize branch and staff management, integrate customer databases for personalized service, and use screens for digital signage and call management. The rollout delivered faster, more comfortable waits, enabled client segmentation and teller-to-business referrals, boosted employee productivity by more than 10% per collaborator, and increased sales through targeted service offers.

Banco Promerica

Isaac Portillo

Assistant Manager of Banking