Case Study: AT&T achieves same-day rollout across 2,300 stores and sustained 100% stability with Q-nomy's Q-Flow appointment scheduling

AT&T - Customer Case Study

AT&T, the world's largest telecommunications provider, engaged Q-nomy in 2012 to build an advanced appointment-scheduling system for roughly 2,300 retail stores. The project demanded highly efficient administration with minimal manual intervention, extreme stability and survivability, peak-hour performance with real-time calendar updates, and the ability to deploy initial and future updates across all stores the same day.

Q-nomy delivered a Q-Flow®-based, multi-channel scheduling platform embedded in AT&T’s website, with near-automatic store and staff setup via deep integrations to AT&T systems, greeter/service integration, and a high-performance server array. The rollout achieved same-day launch at all 2,300 stores after a successful pilot, has maintained 100% stability for eight years, reduced repeat visits and boosted customer satisfaction—cited by AT&T leadership and reflected in top J.D. Power purchase and care rankings.

AT&T