Q-nomy
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Case Study: Apple Premium Resellers achieves seamless appointment-based customer service and queue management with Q-nomy
A Q-nomy Case Study
Apple Premium Resellers - Customer Case Study
Apple Premium Resellers (APRs) worldwide follow the Apple store model where pre-scheduled appointments are the main service channel. APR managers needed an integrated solution to manage the entire customer journey — from online booking to reception, waiting and the in-store interaction — while maintaining Apple-like service consistency.
Q-nomy implemented a Q-Flow®-based end-to-end system that included an online appointment calendar integrated into APR websites, full queue management, Mac-based digital signage, roaming iPod/iPad reception points, monitoring tools and email-based customer records, plus consulting to tailor workflows. The solution streamlined scheduling and reception, improved in-store navigation and communication, and enabled automated post-visit follow-ups for a more cohesive, Apple-aligned customer experience.
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