Q-nomy
58 Case Studies
Case Study: Aguas de Saltillo achieves faster, more efficient customer service and reduced wait times with Q-nomy (Q-Flow)
A Q-nomy Case Study
Aguas de Saltillo - Customer Case Study
Aguas de Saltillo (AgSal) is the municipal water utility for Saltillo, Mexico. Tasked with improving customer service across four branches, AgSal sought to cut in‑branch wait times and speed up service procedures to boost satisfaction and efficiency.
Q-nomy partner ACF Technologies deployed Q‑Flow queue management and digital signage: self‑service kiosks for check‑in and service routing, on‑screen queue info, call‑forward messages and alerts for long waits. The system was installed in just two weeks across four branches, began operations in 15 days, and is expected to raise customer satisfaction and trust.
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Aguas de Saltillo
David Ríos
IT Systems Manager