Case Study: Westchester Community College cuts wait times with Qminder

Westchester Community College cuts wait times with Qminder

Westchester Community College, a large educational institution in New York, faced significant challenges in managing student services. Their manual, sign-in sheet system led to inefficient handling of student issues, unpredictable workloads for counselors, and long wait times due to the high volume of students seeking diverse services. To address these growing pains, the college implemented the Qminder queue management system.

Qminder's solution replaced paper forms with an iPad-based check-in process at the secretary's desk, capturing student details and service reasons. This allowed counselors to receive real-time notifications and anticipate their workload via the Qminder Dashboard. The platform's analytics, or Service Intelligence, provided vital data on wait times and service history. As a result, Qminder helped Westchester cut average wait times, enabled data-driven resource adjustments, and led to a more efficient, responsive service center for students.

Westchester Community College