Case Study: Travelwise improves expo check-in and visitor experience with Qminder

Travelwise streamlines check-ins for 1,500 daily visitors with Qminder

Travelwise, a travel agency in the Dominican Republic, faced a challenge managing high visitor volumes at its annual Travel Expo, which attracted around 1,500 daily attendees. They needed to ensure a pleasant and efficient customer experience without the crowd interfering with the event flow. To address this, Travelwise turned to the vendor Qminder and implemented its queue management system.

The solution from Qminder centered on API integration with Travelwise's internal CRM software, automating visitor check-in and synchronizing customer data. Qminder's customized SMS notifications also enhanced the welcome process. This streamlined operations, freed staff from repetitive tasks, and improved the visitor experience. As a result, Travelwise gained better insights into visitor data and service demand, and was able to calculate ROI, solidifying the event's success.

Travelwise