Case Study: Tavex improves customer flow and efficiency with Qminder

Tavex streamlines customer flow at Copenhagen Central Station with Qminder

Tavex, a leading precious metal dealer and currency trader, faced challenges managing high customer flow and differentiating itself in a competitive location like Copenhagen Central Station. They sought a queue management solution that would provide prominence, customer benefits, user-friendliness, convenience, and increased efficiency. This led them to partner with Qminder and implement its queue management system.

The solution from Qminder provided a turnkey queue management system featuring self-service check-in kiosks. This improved the customer experience with a more personal and efficient service, allowed for optimal staff allocation through data analytics, and increased employee incentive to improve service. Key results included the ability to identify peak times and service bottlenecks, leading to a more efficient human resource model and enhanced competitive differentiation for Tavex.

Tavex