Case Study: St. John’s Medical Center reduces average wait times below 3 minutes with Qminder

St. John’s Medical Center cuts average waiting time below 3 minutes with Qminder

St. John’s Medical Center, a healthcare provider with over 1,000 employees, needed to improve its busy patient waiting experience. The challenge was to manage a high volume of visitors efficiently, reduce the anxiety of waiting, and eliminate the hassle for staff who had to manually track patient order and answer constant wait time inquiries. To address this, they turned to the vendor Qminder for its queue management system.

Qminder provided a digital queuing solution that included self-service check-in kiosks and text message notifications. This allowed patients to sign in themselves and wait elsewhere in the facility without missing their turn. The solution organized queues efficiently and provided valuable performance data. As a result, St. John’s Medical Center reduced the average waiting time to under three minutes for more than 150 daily visitors and empowered its staff with data-driven operational improvements.

St. John’s Medical Center