Case Study: Sprint improves customer service and boosts sales with Qminder

Sprint boosts sales quota to 110%+ with Qminder

The customer, Sprint, a major US telecommunications company, faced significant challenges in its retail stores. The environment was unorganized and overcrowded, with a queue system that made visitors feel like cattle and often caused them to leave without being served. Sprint's goal was to provide a more personal and enjoyable customer experience, but their old process was a barrier. To address this, they implemented a queue management system from the vendor Qminder.

The Qminder solution involved an iPad sign-in application that allowed customers to check in by name and browse the store freely instead of waiting in a physical line. This enabled sales representatives to greet visitors personally and be prepared for their specific needs. The results were a dramatically improved store atmosphere and a more personal customer service approach. For the Sprint affiliate Shentel, this translated into a measurable impact: they consistently exceeded their high sales quotas, achieving over 110 percent, and gained valuable data through Qminder's analytics for better staff planning and business intelligence.

Sprint