Case Study: Ravensbourne College achieves fairer, more efficient visitor queue management with Qminder

Ravensbourne College streamlines 84 daily visitor queues with Qminder

Ravensbourne College, a London-based institution for digital media and design, faced challenges managing high student traffic and long queues at its on-campus Kit Store, which loans out over 4,000 pieces of equipment. With approximately 84 daily visitors and 270 daily collections, the existing system was messy and inefficient. To create a fair and student-friendly waiting system, the college turned to the vendor Qminder for a queue management solution.

Qminder implemented a digital queue system utilizing an iPad kiosk for sign-in and a virtual waitlist that allows students to join remotely from their phones. The solution organized visitors into three separate lines for different services, improving clarity and fairness. This resulted in a completely positive reception from both staff and students, making the high volume of daily visitors much more manageable for the college. The system's website feature, which displays real-time expected wait times, also helps students avoid peak periods.

Ravensbourne College