Case Study: Mowasalat improves driver service and reduces wait times with Qminder

Mowasalat streamlines service for 7,000+ drivers with Qminder

Mowasalat, a major transportation company in Qatar with over 7,000 drivers, faced a challenge in managing long wait times and inefficient service at its centralized Employee Relations and Welfare Office. The company sought a better queue management system to streamline support for its large workforce across five different service lines. They chose to implement the Qminder queue management system to address this issue.

The solution from Qminder included self-service kiosks, a virtual waitlist, and TV displays for queue status, creating a more personal, name-based approach. Via Qminder API, the system integrated with Mowasalat's internal tools. This implementation significantly reduced wait times and streamlined operations. Using Qminder's analytics, the company now generates weekly reports on visitor volume, wait times, and service times, gaining valuable performance data to improve agent efficiency and resource allocation.

Mowasalat